1) To maintain our highest standards of service, we diligently screen all our agency providers in China; for example, we pay for the translation services and the forwarding of EMF mails and to the best of our ability, we impose strict measures to ensure that their quality of service can match ours. Any agency which does not live up to out standards and particularly if their actions in any way harm our male clients, then the matter will be investigated and if necessary we will terminate our relationship with them.

2) Quality service is the key to Chnsweetlady's past and continuing success. As with other agencies similar to ours, we have encountered dishonest and sub-standard levels of service offered by some providers. Unfortunately, in today's business world, this can and does happen. To that end, we are constantly on the alert as your watchdog and in the event of dishonest conduct on the art of providers; you are protected in that it is our reputation which will suffer in addition to the failure of delivering quality service to you, our valued customer. We will not let that happen.

As we are working together, we therefore urge you to report to us immediately any cases where a level of service is unacceptable. Only if you do this, can we constantly maintain our standards and we can assure you that all client complaints will be investigated.

We are dedicated to safeguard your online privacy and security. Local service providers are required to keep your personal details private and confidential and on no account are they to be communicated to third parties. To this end, we have developed strict policies to enable us to supervise the day-to-day operation of each of our providers and your ongoing online transactions are guaranteed secured. Your privacy is also protected by our use of highly secure, order processing provided by a trustworthy, reliable third-party billing company. A secure server enters your credit card information which is transferred internally using PGP, the most powerful encryption available. You can rest assured that all customer details cannot be transferred or sold to third parties, the details of which remain the exclusive knowledge of our order processors. Our level of online payment by credit card is reliable, efficient - and secure. As a result countless Chnsweetlady customers use our service by payment this way, and they are thoroughly satisfied.

It is sad but true, but dishonesty and insincerity are not uncommon, and they are not limited to the services we provide. And occasionally, you may encounter them during your search for your dream life partner. We therefore make the following points in order that you will be safeguarded from any possible deceit:

- only give your contact information to a person or organization you can trust

- learn as much as possible as you can about the lady you are currently dealing with

- think very carefully before send any money to a lady you have not met in person

On this last point, we have had many sincere clients who have been willing to provide financial support to a beloved lady. They send cash or valuable presents on the strength of their past online dealings and have not had the benefit of actually meeting her. Doing this, we emphasis, is placing yourself at risk.

So before you meet your lady, face-to-face, exercise care when:

- she implicitly or explicitly asks you for financial support, even though she may give you apparently sound reasons why she needs your help (remember the chances are very high that she does not have your financial security)

- she, or a third party unknown to you, sends you an email which claims there is another agency which will enable you to communicate with her at a much cheaper price.

In summary: be extremely careful regarding requests for money from anyone you have not met in person.

Chnsweetlady is offering these comments to you, secure in the knowledge that most of the ladies we deal with are honest and sincere; but clearly we cannot guarantee that and we wish we could, human nature being what it is. We are also not in a position to crosscheck the financial status of the ladies we introduce you to. So again, ideally, unless you are completely certain, meet your lady before you provide here with any financial aid.

All of this raises a difficult point: Your relationship with a particular lady is going extremely well and you have high hopes for the future. She is now asking you for some level of financial support. This may confuse you because you know it is risky to send money without having met her, but will your refusal, damage, or perhaps even end, the relationship? Chnsweetlady is very familiar with this scenario and if it occurs, we encourage you write to her as follows:

"Dear Loretta:
I am always happy to hear from you and I note that you would at this time, like me to help you financially. I am very sorry, but I have to tell you that Chnsweetlady has a policy that advises its clients not to send money to ladies before we have actually met them. I would like to help you but I understand that if I break this rule, you will probably be removed from Chnsweetlady.com and I do not want to risk that happening. So at this point, I am suggesting that this is one of the many matters we will discuss when we meet and I am truly looking forward to that. So I hope you understand my position."

In our past experience, a letter like this will make the lady fully understand why you are taking this position. If she does not, then we suggest you think very carefully as to whether or not she has the sincerity and integrity you expect from the lady of your dreams.

In addition, if you receive a request to send money to a person or organization you are not familiar with, then please contact us immediately and we will do our best to advise you accordingly. We should take this point to remind you that under our Terms of Use, you are solely responsible for your own conduct and dealings with ladies we present to you. If you do decide to send money and you suffer a financial loss, then Chnsweetlady obviously cannot be liable for this. The golden rule is: be careful and prudent in your dating behaviour.

Please rest assured that Chnsweetlady will NEVER release your personal details to a third party and if so, only when you give us full authorization and consent to do so. Please remember that both Chnsweetlady Service Providers and ladies on file DO NOT have access to your communications with other ladies through EMF mails. And in accordance with our Privacy Policy, CSL Service Providers are absolutely prohibited from revealing your private communication with other ladies to any other ladies on our site

We do however offer this advice: we recommend that you do not contact several ladies who are with the same agency and at the same time. Despite our strict Privacy Policy, we cannot exercise any control over the ladies from a particular agency who may be receiving your contact with ladies on file and which they may discuss between themselves. In a small agency, this is a possibility as the ladies in question, may be friends.